Policies


General Policies

We do our best to ship your order the same or the next day we receive it. Due to circumstances beyond our control, we promise to ship out your order within 3 business days or to let you know if it is not readily available. We cannot be responsible for incorrect or incomplete addresses. Zip codes must be included with all addresses.

Our FABULOUS gift wrap is free. Please understand that we cannot gift wrap over-sized packages. We will, however, make them as festive as possible.

We will accept returns from you within 30 days of original purchase when accompanied by our store receipt. Refunds will be made in its original form of payment. All merchandise must be in perfect, resaleable condition, unopened, and in its original package. Return of all damaged merchandise will be accepted if the defects are the results of manufacturing defects.

Sometimes, due to circumstances beyond our control, products sell out early or fail to arrive on schedule. If this occurs, we will make every effort to obtain your selection on a timely basis. Prices and/or descriptions are subject to change. We, too, are human and sometimes make mistakes. As hard as we try, sometimes we make a typographical error or two. In advance, we apologize if this happens.

In case there is a problem, it is so very important that we have your correct address, telephone number, e-mail address, fax number, etc.



Shipping Policies

We offer the following shipping methods and delivery times:

Standard:

UPS Ground 5-7 Days


Shipping Charges

 Order Value 

Shipping Charges

  Standard 

below $20.00 

$8.50 

from $20.00 to 29.99 

$9.50 

from $30.00 to 39.99 

$11.00 

from $40.00 to 49.99 

$13.00 

from $50.00 to 74.99 

$15.00 

from $75.00 to 99.99 

$18.00 

from $100.00 to 149.99 

$21.00 

from $150.00 to 199.99 

$27.00 

from $200.00 to 249.99 

$37.00 

$250.00 and more  

$55.00 


 

» For shipments to Alaska, Hawaii and Puerto Rico an additional $35.00 freight surcharge per order will be added to the above charges.

 

» An extra $20.00 per item will be added to the above charges for overweight and oversize items.

 

» We presently cannot accept orders for shipment outside of the United States.



Gift Boxing/Wrapping and Cards

Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $0.00 per item.

One Gift Card is available per order for a charge of $.8.



Taxes

We collect state sales tax when the shipping address is in one of the following states:

 

State

Rate

      

CT

6%

      

MA

5%



Credit Cards Accepted

Please note that we accept American Express,  Discover,  Mastercard,  Visa.



Store Privacy Policies

We will not release or sell your information to a 3rd party.

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Order securely on this website 24 hours a day, or contact us via:

Toll-free Order Line:
1-877-567-0688

Phone: (413) 567-0688

Fax: (413) 567-3613

Please Note: We love being with everyone at Kiddly Winks, but we love being with our families too! Please feel free to call us Monday thru Saturday 9:30-5:30 and Sunday 12:00 - 5:00 EST.

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